The Modular Claims Protocol
Industry
Insurance Carriers & Third-Party Administrators
Core Intelligence
Progressive Validation Engines & Autonomous SLA Monitoring
Timeline
Continuous Engine — Long-term Partnership
Objective
0-to-1 architecture of an end-to-end claims lifecycle ecosystem, moving from fragmented manual intake to a unified Single Source of Truth.
The insurance claims industry is historically plagued by Point Solutions — disconnected tools that handle only small slivers of a claim's life. This fragmentation leads to massive cycle times, human error in document validation, and missed SLAs that damage policyholder trust. The requirement was a 0-to-1 platform that could scale from First Notice of Loss to final resolution, while remaining flexible enough for different carriers to customize their stack.
Pillar: Agentic Flows
Instead of a rigid, monolithic application, we engineered the UI as a series of Agentic Interfaces — a suite of Intelligence Modules spanning Communications, SLA Monitoring, and Document Processing. Each module acts as a specialized agentic partner.
Pillar: The Reasoning Layer
We designed the Progressive Validation Engine to bridge the gap between basic document presence and sophisticated cross-document consistency analysis. The UI degrades gracefully — if the AI lacks data, the interface adapts, showing exactly what is missing and why. When inconsistencies are found in narratives or estimates, the Reasoning Layer flags the error with expert-level precision, allowing the human-in-the-loop to validate with a single click.
Pillar: Real-Time SLA Monitoring
To eliminate the Bottleneck Anxiety common in high-volume carriers, we implemented a proactive monitoring layer — a high-velocity dashboard that prioritizes work based on Time-to-Impact. Automated alert systems function as an Early Warning System, preventing delays before they reach the policyholder.
Ongoing
from blank canvas to production-ready system
// The Stack
This project was defined by complete harmony between design and engineering. While the back-end agents were being coded, we built the UI modules in parallel using a Component-First design system — ensuring that as new agentic logic was finalized, the interface was ready to plug and play. As a Continuous Engine partner, soor.studio continues to maintain the system, launch new modules, and is currently architecting the native mobile extension for field adjusters.
The protocol has moved from a 0-to-1 concept to a market-disrupting reality. The modular UI approach has enabled a hyper-efficient pricing strategy that consistently undercuts traditional competitors while delivering superior agentic capability.
Following a successful implementation with their first carrier, the client is currently in advanced talks with two of the Top 5 insurance carriers in the United States.
— Market Traction — 2026